Course Overview

This course aims to equip you with the practical skills needed to successfully convey
information, advice or guidance in a wide range of situations and sectors. The course
covers a variety of key topics crucial to providing an excellent and effi cient service, including questioning, listening and communicating techniques, the importance of confi dentiality and how to overcome barriers.

What you will learn

Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers

*Subject to eligibility - speak to one of our team for more information and to see if you are eligible